what we do
Gasbox is a different take on a contact centre. We deliver a customer experience that's highly personal, intelligent, and dynamic. We're fleet of foot and use cutting edge technology and information management combined with a human service ethos that allows our top flight agents to keep your customers satisfied and coming back for more.
Whether you are grappling with wholesale change, looking to handle a niche group of customers differently or simply need to drive more value out of your customer relationships, we can help.
We're entirely about making sure your customers have an intelligent and informed conversation with you. The result? Our experience shows higher levels of satisfaction and consequently, higher sales revenues, better customer retention and increases in customer advocacy and operational efficiencies.
We use data and digital channels to support direct exceptional human contact, working alongside your existing functions or as your whole team.
For example, Hitachi Capital used Gasbox Lab to increase their inbound call efficiency ten fold.
We launched a whole new UK bank for high value, cash rich, time poor customers in just six weeks through Gasbox Incubator.
With Gasbox Live, we work on a risk reward basis to prove our approach and make it easy for you to try us out.
